FAQs

Can I try before I buy?

Yes! All our subscription plans come with a 7 day free trial so you can try the app out first before paying any money. Just make sure you cancel your subscription within 7 days to avoid being charged!

Will you store my credit card details?

No. All purchases are made through the Google Play Store or the Apple App Store so we never keep your credit card details on file.

How can I reset my account password?

Go to https://fip.letterland.com/ and select 'Forgot Password?'

How can I unlock content?

Once you have downloaded the app you have two options to unlock content, subscribe or enter product key.

How can I unsubscribe?

You can unsubscribe anytime by tapping the menu hamburger icon and then 'Manage Subscription or you can unsubscribe directly from your Google Play Account or Apple ID.